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Whether you have questions, need assistance with bookings, or require bespoke travel arrangements, our dedicated team is ready to assist you.
Help Center
Booking and Reservations
Booking is convenient through our online platform or by reaching out to our dedicated customer service.
Yes, we offer hourly and full-day booking options. You can reserve a vehicle for as long as you need, whether it's for a few hours, a full day, or longer.
Yes, modifications are accommodated based on availability. Contact our customer service to discuss any changes to your reservation.
Yes, we provide child safety seats upon request. Please inform us at the time of booking if you require a child safety seat, along with the age and weight of the child, so we can accommodate your needs appropriately.
The minimum rental duration varies based on the service and vehicle type. Our team will guide you through the specifics during the reservation process.
Our cancellation policy is detailed in our terms and conditions. Generally, cancellations within a specified period may incur a fee.
Pricing and Payment
Fares are based on the type of service, distance, and vehicle chosen. We offer transparent pricing with no hidden fees. You will receive a detailed breakdown of the costs at the time of booking.
We accept various payment methods, including major credit cards, debit cards, and bank transfers. Payment details will be provided at the time of booking.
Yes, we offer corporate accounts for businesses that require regular transportation services. Please contact us for more details on setting up a corporate account.
Additional stops can be arranged in advance or during the ride, with applicable extra charges. Please inform our chauffeur or customer service for any unplanned stops.
Vehicles and Chauffeurs
Our fleet diverse selection of opulent vehicles, ranging from stylish sedans to expansive stretch limousines, ensuring the perfect ride for your needs.
Yes, you can request a specific type of vehicle from our fleet, subject to availability. Our fleet includes Mercedes E Class, S Class, V Class, and Sprinters.
Yes, our chauffeurs are trained to assist passengers with special needs. Please inform us of any specific requirements at the time of booking.
Smoking is not permitted in any of our vehicles to maintain a clean and fresh environment for all passengers.
Yes, most of our vehicles are equipped with Wi-Fi. Please mention your requirement for Wi-Fi when booking, and we will ensure that a Wi-Fi-enabled vehicle is provided for your journey.
We maintain stringent cleanliness standards and conduct regular maintenance for all our vehicles. Each limousine undergoes thorough inspections to ensure a pristine and reliable ride for our clients.
Safety and Insurance
The safety of our passengers is a top priority. All our vehicles are equipped with the latest safety features, including airbags, seat belts for all passengers, and advanced braking systems. They undergo regular maintenance and safety checks to ensure they are in top condition.
Yes, Luxury Transfer Services is fully insured. Our insurance coverage includes liability insurance, ensuring peace of mind for all our passengers.
Special Requests
Yes, you can request additional stops during your journey. Please inform us of these requirements at the time of booking, so we can plan the best route and schedule.
Absolutely! We specialize in serving various events, including weddings, corporate functions, and special celebrations. Contact us to discuss your specific event requirements.
Yes, we can provide a bilingual driver upon request. Please specify your language preference when booking, and we will do our best to accommodate your needs.
Our equipped with complimentary amenities, including bottled water, Wi-Fi, and entertainment options, ensuring a luxurious and delightful experience.